Terms & Condition
Terms & Conditions
Welcome to Airport Taxi Cabs. These Terms & Conditions govern the use of our transportation services. By booking or using our services, you agree to comply with the terms outlined on this page. We encourage all customers to read these conditions carefully before making a reservation.
Our Services
Airport Taxi Cabs provides transportation services across Melbourne, including airport transfers, hotel transfers, city travel, corporate transportation, parcel delivery, event transfers, and other related services.
We aim to provide safe, reliable, and comfortable transportation for all passengers. Service availability may vary depending on vehicle availability, weather conditions, traffic situations, and operational requirements.
Booking Policy
Customers are responsible for providing accurate booking details, including pickup location, destination, contact information, and travel time.
Booking Requirements
- Provide correct pickup and drop-off details.
- Share accurate contact information.
- Inform us of any special travel requirements.
- Book in advance whenever possible.
- Confirm booking details before travel.
Airport Taxi Cabs is not responsible for delays caused by incorrect information provided by customers.
Pricing
All fares are based on travel requirements, distance, vehicle type, and service requested. Additional charges may apply in specific situations.
Additional Charges May Include
- Extra waiting time.
- Additional stops during travel.
- Toll road fees.
- Special vehicle requests.
- Excess luggage requirements.
Customers will be informed of applicable charges whenever possible before the journey begins.
Passenger Responsibilities
Passengers are expected to behave respectfully while using our services.
Passenger Guidelines
- Follow driver instructions.
- Wear seatbelts during travel.
- Respect vehicles and equipment.
- Avoid disruptive behavior.
- Ensure children follow safety requirements.
Airport Taxi Cabs reserves the right to refuse service if passenger behavior creates safety concerns for drivers or other passengers.
Cancellations
Customers may cancel bookings before the scheduled pickup time. Cancellation policies may vary depending on the type of service booked.
Cancellation Conditions
- Notify us as early as possible.
- Late cancellations may incur charges.
- No-show bookings may result in fees.
- Refunds may depend on cancellation timing.
We recommend contacting our team directly for assistance with booking changes or cancellations.
Waiting Time
Drivers will wait at the pickup location for a reasonable period after the scheduled booking time.
Additional waiting charges may apply if passengers are delayed beyond the included waiting period.
For airport transfers, flight monitoring may be used to assist with pickup arrangements whenever applicable.
Safety
Passenger safety is a priority at Airport Taxi Cabs. Our vehicles are regularly maintained, and drivers are committed to providing safe transportation services.
Safety Measures
- Regular vehicle inspections.
- Professional drivers.
- Safe driving practices.
- Compliance with transport regulations.
- Passenger safety support.
Passengers should immediately report any safety concerns to our team.
Liability
Airport Taxi Cabs will make every effort to provide reliable transportation services. However, we cannot guarantee service availability in situations beyond our control.
These situations may include severe weather, road closures, traffic incidents, accidents, government restrictions, or unforeseen operational disruptions.
We are not responsible for losses resulting from delays caused by circumstances outside our reasonable control.
Personal Property
Passengers are responsible for their personal belongings during travel.
Please check the vehicle before leaving. While we will make reasonable efforts to assist with lost property inquiries, Airport Taxi Cabs cannot guarantee recovery of lost items.
Changes To Terms
Airport Taxi Cabs may update these Terms & Conditions at any time without prior notice. Updated terms will be published on this website and become effective immediately upon posting.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact Airport Taxi Cabs. Our team will be happy to assist with bookings, service information, and general inquiries regarding our transportation services across Melbourne.